Refund policy

Returns & Refunds

Last updated: October 23, 2026

We want every cup to be one you're glad you poured. Because coffee is a fresh, perishable food product, we cannot accept returns of opened or used coffee. But if something isn't right, we will make it right.

Our Satisfaction Promise

If your order arrives damaged, incorrect, or you are not satisfied with your coffee, contact us within 30 days of delivery at info@stonepsalm.com with your order number and a brief description (a photo helps for damaged items). We will replace the item or issue a refund, at our discretion.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged or you received the wrong item, we will send a replacement or refund the item in full, including shipping. You do not need to return the product.

Unopened Items

Unopened, sealed products may be returned within 30 days of delivery for a refund of the purchase price. Please contact us first for return instructions. Return shipping costs are the customer's responsibility unless the return is due to our error.

Refund Processing

Approved refunds are issued to your original payment method within 5 to 10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Cancellations

Orders can be cancelled before they enter roasting and fulfillment. Contact us as soon as possible at info@stonepsalm.com. Once an order has shipped it cannot be cancelled.